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October 7, 2013
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Site Updates and How to Welcome Them



This article was written due to the recent uproar from some groups of the community because of the new username symbols.

Change is something handled differently by everyone. Some people accustom to change very quickly, others may take a long time or may not adjust to change at all. In regards to deviantART Site Updates, it's important to know ways to welcome change and embrace it. You are not expected to love every feature that is released, but giving it a chance before bashing it is a right step forward.

Before reading on, please note that this article is not directed at any one individual, but as a community as a whole. All views expressed in this article are mine and mine alone and do not reflect the views of deviantART.com.

Site Update Reactions by kozispoon


The Change



When a new feature is released, most deviants give their first impressions of said feature. Some may even react like this:



This is completely normal, especially with extreme changes (like the new username symbols). It is perfectly fine to be upset about it - but at the same time, you do need to give the new change a chance.

Over-reacting is something that is common with change. Deactivating your account in protest will not make the feature go away. If anything, it will make a statement about yourself to others (positive or negative, it depends on the person). And of course, if you deactivate, how are you going to provide any feedback about the new feature?

Providing Constructive Feedback



Providing feedback to Staff Members is a good thing to do. Providing excellent and constructive feedback is even better. Saying "I don't like it" is not proper feedback. All feedback should be posted on the feature's official announcement article (or if in BETA, then devBUG's official article). You can also choose to use the Suggestions Forum.

Here are a few bullet points to help you provide constructive feedback:

  • Elaborate. Say what you don't like about it. If you just say "I don't like it" that is telling Staff Members nothing. How can they improve anything if they don't know what to improve?
  • Suggest Improvements. What can they do to make you like the new feature better? Are there any compromises you are willing to make in order to be more happier with the feature.
  • Mock-ups. Creating mock-ups of what you want to see is one of the best things you can do. It helps others visualize exactly what you are thinking of.


Remember: just because you give feedback, it doesn't mean anything will be changed. Most changes deviantART implements are for a very good and thought out reason.

>> For more read Katara-Alchemist's A Guide To Creating A Suggestion for DeviantART

Things to Think About



Over the years that I've been on dA, I've noticed a common trend with comments on Site Updates. The comments mostly say the same thing every time, and usually these comments are over exaggerated. :)



"dA doesn't care about us."
They do. Believe it or not, but deviantART Staff Members do not go out of their way to annoy you. New features and updates aren't made because they want you to get all flustered. They only do things that are the best interest for deviantART.com's future as a company and YOU. It is important to remember that there aren't many websites where you have DIRECT communication with every single Staff Member.

"Don't fix things that aren't broken."
If society lived by this motto, we would not be getting anywhere. Technology evolves, it's the way the world works. We would still have big box televisions, messenger pigeons, Windows 98, etc if these products weren't improved on. The message I'm trying to get across is, how is anything supposed to evolve over time if nothing should be "fixed when it isn't broken"?

"Everyone hates this new feature. Take it away!"
Speak for yourself and yourself alone. Sorry to put it bluntly, but there are 28 MILLION members on deviantART. To say everyone hates something is extremely delusional. It is a fact that people who don't like a new feature are more likely to express their opinions than someone who does like a new feature. So keep that in mind before playing the "every comment has been negative" card.


Conclusion / tl;dr





Key points you should take away from the article:
  • Everyone reacts differently to change.
  • Try not to overreact when it comes to change. The way you act reflects YOU as a person.
  • Provide constructive feedback is encouraged. Your feedback is always read when it's posted in the right place.
  • deviantART Loves You. :heart:


Protip: If you are still in doubt of a recent change, listen to I Love It by Icona Pop. By the end of the song, you will love it. :)



Add a Comment:
 
:iconrainiila:
Rainiila Jan 27, 2014  Hobbyist Digital Artist
I love that first little comic up the top xD

Reply
:iconbabyabbiestar:
BabyAbbieStar Oct 13, 2013  Professional Traditional Artist
I don't mind the updates, to be honest, but only if they don't cause the mobile devices to crash or not load. Then I get mean. :mwahaha: 
I would like it if the staff would fix the issues that are broken/need maintenance/have bugs first, and then move on to other fun updates, such as the username symbol changes. Maybe the staff could give the non-premium members back their little ~ symbol, but that's just me... ^^;
Reply
:iconanoya:
Anoya Oct 13, 2013   Photographer
Very nice! :la:
Reply
:iconphoenixleo:
Very good points given by others who pointed out the cliched use some of the phrases.
Reply
:iconeuphoriarcane:
euphoriarcane Oct 10, 2013  Hobbyist Digital Artist
Lovely article! The more who read this, the better.
I personally think that the new symbols are an improvement, and while everyone's allowed to voice his/her opinion, there are indeed better ways to go about doing so.
Reply
:iconcandiphoenixes:
CandiPhoenixes Oct 9, 2013   General Artist
I can earnestly agree with this. 
I think it is somewhat unfair that some people can't afford the premium memberships (some people on dA are actually homeless, got laid of from jobs, etc.) and that may be the root of the complaints. Plus ever since they hiked the prices for PM up it does prove to be an issue to really afford getting one since it's on a year to year basis rather than month to month like it use to be. Other than that, if a business has to do something to get more funding or recognition then it has to be done, complaints or not. 

The one section about how people think the admins and head honchos don't help matters got me though. Now I have noticed that the main reason why the admins don't really solve these issues is, like you referenced, solefully due to the fact that people don't politely suggest some ideas and would rather mope about and say "THIS CHANGE SUCKS!", "I {improper language here} think this is {another set of improper language here}!"or some other uses of improper terminology or language. I have to agree that NONE of the admins or support people are EVER going to respond to that kind of language or to rude remarks. If you want an admin to agree or even consider a suggestion, you have to be POLITE about it. All the deviant has to do is go to the suggestions forum, click on the "suggest and idea" button, type in their suggestion(s) title and politely explain what you like about the change and what think they should try to do to make things a little fairer for those who are having some difficulties adjusting to the sudden change(s) and finally submit it. Point. Blank. Period. After that people can read it and either agree or disagree with it and comment on whether they like the aspect of it or not. (think of these suggestions as a petition of sorts to try and endorse a change or slight change in the current or future updates. ;) )
Reply
:iconapocalypticangel4792:
Lovely article:clap:
I actually like it when people over-exaggerate in the comments. It gives me entertainment^^ I guess it might offend some of those who put hard work into new features just to get slammed with crazy comments, but I say just laugh it off. People are probably always going to react like that, helpful articles or not. You might as well embrace that too, right? 
Reply
:iconmoonbeam13:
Moonbeam13 Oct 9, 2013  Hobbyist Photographer
:dance: I love it!

Reply
:iconrevedekat:
RevedeKat Oct 9, 2013  Student Digital Artist
Thank you for this.
It makes me reconsider my opinion on DA new updates. I don't like them all, but, as you say, i'll give them a chance ;)
Reply
:iconthetaoofchaos:
thetaoofchaos Oct 9, 2013  Hobbyist Writer
Generally speaking, I agree with your advice. In this instance, along with the extreme reactions, there was plenty of reasonable and constructive feedback on this change provided by deviants. More than enough for the administration to get a general idea of how the vocal minority felt about it and what changes could be made to improve their opinion of it. 
Reply
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